Refund policy

Refund & Return Policy

Effective September 27, 2026

Everything we sell is printed to order, just for you. No warehouse, no dusty back stock, and no drawer full of regrets. So we cannot take items back because you changed your mind, but when we make a mistake, we own it and make it right.

Made to order: no refunds for changed mind

Each item is produced only after you order it. We do not accept returns or refunds because you:

  • ordered the wrong color or style;
  • changed your mind or no longer want the item; or
  • do not like the fit when the item matches the product page and size chart within the normal tolerances below.

Please check the size chart on each product page before ordering.

One free size swap per order

If an apparel item does not fit, email us within 14 days of delivery with your order number and a photo showing the item's size tag. We will send the same design in a different size, one time per order, at no charge. You do not need to send the original item back. A size swap is not a refund and does not apply to a change of color or style.

What we will fix: defects, misprints, wrong items, and shipping damage

If your item is defective, misprinted, or different from what you ordered, we will send a free replacement or refund the affected item(s). If an item is damaged in shipping, we will send a free replacement. This covers:

  • misprints, including the wrong design, print in the wrong place, or a faded, blurry, cracked, or peeling print;
  • manufacturing defects, such as holes, stains, or a broken or faulty item;
  • receiving an item, size, or color different from what you ordered; and
  • items damaged in shipping.

For a lost or shipping-damaged package, SXD pays the cost of a replacement. You do not need to file a carrier claim.

How to report a problem

Contact us at support@sexyxdrunk.com or through our contact page within 14 days of delivery for a defect, misprint, wrong item, or shipping damage. Include:

  1. your order number;
  2. a short description of the problem; and
  3. clear photos of the item showing the design and problem. For shipping damage, include photos of the packaging too. For a size swap, include a photo of the size tag.

We may ask for another photo. In most cases you will not need to send anything back, but please keep the item until your claim is resolved. We reply within 24 hours.

We cannot accept defect, misprint, wrong-item, or shipping-damage reports made more than 14 days after delivery. Our production partners accept claims for a limited time, and we need time to file yours.

What is not a defect

Printed-on-demand products vary a little from piece to piece. None of the following counts as a defect:

  • print placement that is off by up to 1/2 inch (about 1.3 cm);
  • a garment that measures within 1 inch of the size chart;
  • colors that look slightly different from how they looked on your screen;
  • a faint smell or light residue mark on a new printed garment. These can come from the printing process and wash out. Wash cold and inside out, and tumble dry low; or
  • wear, fading, or damage from use or washing, or from not following the care instructions.

Lost packages

If your order has not arrived within 30 days after its expected delivery date, contact us within 7 days after that with your order number. First, double-check the shipping address on your order confirmation and check with your local post office, neighbors, or building mailroom. Packages can be held for pickup or left in a nearby parcel locker. If we confirm that the package was lost in transit, we will send a free replacement or refund you. SXD covers the cost, and you do not need to file a carrier claim.

If tracking says delivered but you cannot find the package, contact us promptly with your order number. We will help investigate and, if the package is confirmed lost, provide a replacement or refund under this policy.

Wrong or incomplete address

Please double-check your address at checkout. We cannot give refunds for packages returned or undeliverable because the address was wrong or incomplete, or because the package was not picked up. We will contact you. Once you confirm the correct address, we can send the order again; you pay the new shipping cost. If the original item cannot be recovered, you also pay the cost of a reprint.

Cancellations and changes

We start making your order fast. To cancel your order, or to change its size, color, or shipping address, email support@sexyxdrunk.com within 12 hours of placing it and before printing starts. After that, your order may already be in production, and we cannot cancel or change it.

How refunds work

  • Approved refunds go back to your original payment method. We process them within 7 business days of approval. Your bank or card issuer may take another 5 to 10 business days to show the refund.
  • For a defect, misprint, or wrong item, we refund the price of the affected item(s). If your whole order is affected, we also refund the original shipping charge. Lost and shipping-damaged packages are handled with a free replacement.
  • Replacements and approved size swaps ship to you free.
  • Shipping charges are otherwise non-refundable.

Your legal rights

This policy does not limit any rights you have under the consumer protection laws where you live.

Questions?

Email support@sexyxdrunk.com or visit https://sexyxdrunk.com/pages/contact. We reply within 24 hours.